African Bank

I beg you. Please don’t open a banking account with this bank because this app is just horrible. I have to go into the bank on a monthly basis because of a new problem everytime. This app is not user friendly and logging In is a nightmare. At this point I just want to close my account with them and go somewhere else. This is a highly disappointed customer after I had so much faith In the bank and what it stood for. This app just has too many issue and that had lead me just use other banks and never consider this as a main bank. If I could give this a negative star I would

I opened a new account at the branch, after downloading the application, I’ve tried several times to register on the App, I complete all the necessary information, but never receives the message it talks about, except the notification saying that there is an attempt to log in to my account, when I respond to the USSD, “reply with 1 or 9) it says “Processing abort” and give me a DISMISS option. This is so frustrating as I’ve also tried with many other wifi connections, but this is their own server issues, not mine, it seems. 🥴

I have no problem with app, however the instant payment option is the pits. It says on the app between 5am and 22pm you can use the option but then I tried to transfer money for patrol to someone around pass 5 am and the option was still not available. You should either get a cash send option or let the instant payment be available at the time it states on the app.