ADROIT Guardians

The Adroit drive part of their services is OK, and customer service is usually good, however, a lot of the services that they offer like tracking your child’s ride, texting customer service or receiving notifications regarding the rides, are done through the app which is always glitchy. Three updates ago the text started malfunctioning, then two updates ago it stopped working all together, and with the most recent update, the app no longer opens. You were just directed to their face page with the name of the company and the little spinning tracker and you just stay there. Completely useless.

Even though i have set all notifications on, i never get notifications when the the driver arrives. Also, i cannot see the location of the driver so i have no idea if he is on the way or not.

DO NOT use this company. Driver shows up consistently late, and I am not talking about 3-4 mins late, it is 30 minutes late, and not even a once off. It might be issues with a single driver yet the company is not willing to do anything about it. After 4 occasions of a >20 minutes delay and I lost count of how many occasions of <5 minute delay, I requested a change of driver. The company only says they have no other driver and did not try to resolve my issue, instead just say they will talk to the driver, and that’s it. I have been talking to the driver, and they also “talked” to the driver and obviously nothing changed. The app is very inaccurate. The times it shows never correspond to the actual time a ride arrives. It doesn’t refresh unless you kill it and restarts, and you have to confirm COVID safety every single day before you can use it.