21-Day Meditation Experience

Revising review to only 1 star. The app continues to have issues, kicking me out, not starting at all, or just spinning. Their answer after multiple mail exchanges is that the problem is on my side, since other apps work just fine and have tried multiple devices,I doubt that is the case. But I can call them to further debug, but only during business hours and yes I have a job, so that is really useless. Don’t buy anything streaming or that you have to be online for, as the download feature is hit and miss as well. Just bad testing practice, bad design, bad customer service, and probably not worth the aggravation. This app continues to be buggy. Meditations don’t play or play part way and then stop. App quits working all together. Uninstalled and reinstalled, but even that has problems. Have spent a great deal and now I wish I had just bought the CDs, at least my CD player works or I could have loaded them to iTunes. Not sure this is worth it and the free meditations make it even worse, probably more people than their servers can handle. And tech support is useless. Their response is try another device or use internet in a different place, don’t you think that has already been tried before I went to the trouble to contact you? And taking days to respond is also useless, especially if it is in respect to a free meditation as then it puts me days behind and at the point where I probably won’t get to hear all session. That is not a way to inspire purchase.

Overall I like the new layout, but there is one very annoying issue that I hope the developers can fix. In the app, for purchased meditations there is an option to have them available to listen offline (without an internet/cell connection). When you used to turn that function on, in the old version of the app it used to download all the tracks you purchased so that you can use them anytime. With the new update, when you are offline and go to the tracks in your purchased meditation, is says “Could not load track file”. So you have to connect to the internet, start the track, and then go offline. That one track then continues to play while you are offline, but none of the other tracks do. You have to reconnect to the internet EACH time you want to use a track offline. Very frustrating! Please allow normal downloads of purchased meditations so people can peacefully listen offline.

I tried out a sample of one of the programs and while I don’t generally pay $50 for content, this particular program was so relevant for me I was willing to pay because I really liked it. I purchased the program through the app and listened to the first two meditations (of 21). When I opened the app to start day 3, my purchase was gone. I tried the browser version- no evidence of it there. I checked and my credit card and iTunes account show the charge was made. So I wrote customer service and they told me they were working on it (they didn’t respond for 3 days though). They didn’t offer an apology or a workaround. Today they told me to update and restore purchases. I did. I got an error. I still can’t access my $50 meditation over a week later. I have repeatedly asked for a refund but I keep getting the run around. This feels like a bizarro scam to me. Tl;dr: DO NOT PURCHASE MEDITATIONS THROUGH THIS APP! Clearly I am not the only one to experience this problem. The meditations themselves are good, but this company is really awful- customer service is terrible... you would think that for $50 for an audio recording you would at least get prompt customer service...