FlyQ+ EFB

Lets get this out of the way… as a customer with a ‘Lifetime’ subscription that is no longer honored, I am disappointed but I understand development costs money and I like the app enough to rate it 4 and 1/2 stars. The app works well and is feature rich on an iPhone. I like that you can access most of the important menu picks without having to drill down several sub menus. Also, the enlarged text feature for airport info is great. I was flying from San diego to Washington State when my iPad went belly up on the first leg. I was able to seamlessly and comfortably switch to my phone and complete the trip safely. I know other EFBs are capable, but being able to get info easily and quickly is important. Its not perfect, on the rare occasion it hangs up, or crashes. I do not think the software engine (?) is quite as developed (polished?) as Garmin Pilot or Foreflight but is still one of the better EFBs.

I have used FlyQ for many years and think it is a very good app. Liked it so much that I bought what I thought was a LIFETIME subscription. It seems the management at FlyQ have no integrity in honoring a contract. They have added some features and updates to the app (like they have been doing for years) and now are trying to call it a new app named FlyQ+. Along with their attempt to rebrand the product they are telling us lifetime subscribers that we will have to pay $199/yr to continue using the app. If we do not start paying our “LIFETIME “ subscription will “sunset” in a year. Another person put in their comment that this is a violation of Apple’s TOS agreement for app developers. I have contacted Apple support and talked to Johan. He was extremely helpful and did find the wording in the previous comment in section 3.1.2(A). He initiated an escalation for me and we will see what happens. I suggest everyone take the time to contact Apple support and also have your case escalated with the information in the app developer TOS agreement section 3.1.2(A). If this is not resolved in our favor, FlyQ will never get another dime from me!

While the app is decent I found I no longer needed it. In the my account section there is no way to indicate I no longer want to renew the subscription. I thought removing anything in the payment method would stop my subscription. It did not. I emailed the company when they notified me that my subscription was renewed for another year and told them I DID NOT want to renew and would like a refund. I have received no reply or refund. The following day I received an marketing email from the CEO that asked me to submit a review and if I was submitting a bad review to reply back to the CEO first to let him know so he ca attempt to fix the issue first. I did email the CEO in reply and received an UNDELIVERABLE EMAIL NOT FOUND reply. I emailed customer service again and forwarded my email to the CEO in hopes they will reply and refund my money. Again, no reply - other than an automated response saying thanks for my email - and no refund. I want my money back and the last thing I wanted to do was to submit a bad review. But since they do not reply to my emails I don’t know what else to do to get their attention. I guess the next step is to dispute the charge on my card. If they want to fix anything with their app it should be the MY ACCOUNT section of their website with an auto renew switch. Otherwise I classify Seattle Avionics as a deceptive subscription that won’t let you turn it off.