App Profile: Fly - A Better Ride

Suzy Sashoyan

Rating: 5/5

I love this company! The app is very organized and efficient and by far it has been the best scooter I’ve rode!! I’ve tried other ones like bird and lime but I definitely prefer FLY!! I look forward to using these scooters more often since they’re so convenient and affordable to use!

AnonymousPersonFromSomewhere

Rating: 2/5

Bottom line: Nice scooters. Horrible app and "service." The deets: First the good. The scooters are very nice. They have a drink cup holder and phone holder. Super convenient! Now the bad. The scooter died in the middle of what Fly considers a "restricted zone." I get it, but there needs to be at workaround here. I had to push the scooter for five minutes to get it out of this restricted area. The clock kept ticking because the app had no idea the battery was dead. That's just unacceptable in 2023. Here's the ugly. When I went to get this sorted out with customer service, the customer service page in the app was a just blank page with a spinning "loading" icon. Literally waited for at least a few minutes multiple times for this to load, but it never did. So, I guess there is NO actual customer service. My money is gone. And, now, so is this app. Useless. Recommendation: Stick with Bird. Their scooters aren't nearly as nice, but at least they won't rip you off and they have an actual customer service team.

x gen guy

Rating: 2/5

There is no way to delete a payment method and the help from motion doesn’t work. Only option is to delete account. Otherwise app seems to work ok but I usually have to scan the scooter twice because the first time doesn’t work.