CARD.com Premium Banking

5⭐️Review, with 1 negative My husband lost his job aprox 2 months ago. And then I fell ill as well. So he’s been dealing with my health issues as well as our daily struggles! So here’s the issue we are dealing with….My husband was trying to do something to help us get any financial relief he could. He tried & tried to find something, ANYTHING!! He even tried applying for state benefits… But, He needed proof of us being financially challenged. So, of course when your applying for such items you haft to have proof! Proof of no income! which in itself is very difficult!!! But here’s what made things even harder for us! Advance warning ⛔️ I thought I was thinking ahead! I hit “pause” on his card. Then, i opened a savings acct under my acct # or so I thought!! Both of our information is attached to the act, but under his card, in our acct, at least that’s what I was thought I was doing. Again, I really thought I was thinking ahead! BUT, then I had another thought….I went to the mobile app and requested a new card. I thought a new card would work best for him. The chip in his card would never work anyway!!! And his card was having trouble with overdraft fees. So…Again… I’m thinking ahead, right????!!!!Nope, because when i requested his new card, i learned it’s a 7 to 14 day turnaround!!!!! SERIOUSLY!!!!! That’s right ??? 7 to 14 days until we can touch the whooping $15 dollars that’s left in our acct ⭐️ #5⭐️’sand1badreview⭐️# #thinkahead#

Besides the super amazing card designs (which is actually a really nice touch, I enjoy being able to have unique and fun card designs instead of something plain and common. Helps me know if it’s my card besides my name on it haha!!) But besides that the app is VERY limited. There isn’t much to this besides the cool cards. I just wish it had a little something more to it or that it was a bit easier to navigate. Also I would really prefer that my transactions would be a little more detailed.. They are so vague that most of the time I have to really rack my brain to remember where and when I made the transaction based on the little details of whatever they title it. Sometimes I almost freak out thinking I wasn’t the one who made the transaction at first until I’m like ohh, Yeah I think I remember that one 😭🤦🏻It’s not a horrible banking app, if you’re looking for simplicity then sign up.. But overall, like I said, it’s definitely not a horrible app by any means. It’s just lacking a little more to it is all! Other than all of that I’ve been pretty satisfied with the bank and so far haven’t ever really had any issues.

First card didn’t come so I contacted the company to get a new card. Received the card and downloaded the app. The app didn’t recognize my email so i called the number that was on the card. The representative told me to download CARD premium or premium CARD. Everything went through but I was kind of funny that they still had the card that never came still in my account. I set up my direct deposit and it seem like everything was fine. Two days later I received an email stating my account was suspended due to verification. So I looked into the app and it showed the card that never came with my account being closed. I called customer service which took an hour to get some for the lady to tell me that I have to send a picture of my ID (front and back) my social security card, my address and proof of employment. Like what! Why do y’all need my personal information for a prepaid card. She stated that this was the companies policy and this would be the only way i can get my account back. When applying for this card no where did it state that I needed to provide my personal information, when i spoke with a representative to activate my card she did not disclosed that information. So now I have to change my direct deposit, payment delayed because I refuse to send my personal information to this company