App Profile: Crispers

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Rating: 5/5

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Spartan 01

Rating: 1/5

I typically order Crispers for lunch at least twice a week (using my desktop computer at work). Since they rolled out their new ordering system several weeks ago I’ve been unable to order online. I’ve actually chosen to eat elsewhere on multiple occasions due to inability to order ahead. Today the clerk advised I download the new app. What a waste of time. This app is absolutely terrible, it is nothing short of the horrific online system in an faux app environment. The latency loading time was the final killer for me - its quicker to pick up the phone and call in an order than wait for every single page of this app to load. Its simply a terribly designed app. The company really should have spent a lot more time in testing user experience before rolling this out to customers.

theatrelady

Rating: 2/5

The app is built so that you’re supposed to have it open and running in the restaurant — and it has to be connected to the server to use coupons or redeem any offers. The problem is that it never really seems to connect to the server when I’m actually in Crispers. Don’t know what the problem is, but it just doesn’t work much of the time. Wish I could go back to carrying the card instead — this is awful.