App Profile: Franklin Templeton® U.S.

Whatitfeelslike

Rating: 2/5

Looks good, but the same contribution amounts are listed for every retirement account… I realized this when I was seeing current year contributions for a Trad IRA when I knew it was going to Roth. Scared me. Then I saw the same contribution amount listed under both. ? Please fix this. Would also be helpful to see the account type noted in the full list of accounts, not just fund names and account numbers.

WhoreHay1217

Rating: 1/5

The title is not an exaggeration. Through multiple credit cards, multiple brokerages, crypto, a checking account, and a savings account, I have a lot of banking apps on my phone. Franklin Templeton is the worst one, and that’s by a long shot—it’s not even close. Obviously, somebody has to claim that honor, but the gap shouldn’t be this big. For example, I like the fidelity app slightly more than the Schwab app, but some of that is just preference. Comparing the Franklin Templeton app to either of them feels like comparing an NFL player’s athleticism to a middle school art teacher’s. It crashes. It glitches. It bugs. And once you’re lucky enough to actually log in, you can’t do anything except check your balance. You can’t even see a chart, just the numbers. Forget trying to read anything about a specific fund you might be researching, you’d be better off flying to Wall Street and asking the first successful looking man in a suit that you see on the street. They have improved it slightly in the past year, but it feels more like a half-baked placating attempt rather than a genuine endeavor to actually improve the situation. I don’t know about you, but I want the person/people who are holding/managing my money to have a genuine desire to improve situations…. My fund with them has done well, though! But that has nothing to do with the app, does it….

Covfefe of new mexico

Rating: 1/5

This update broke their login and now I’m locked out since the password reset scheme is also broken. Total failure no surprise wait times is over an hour for a rep Just a short update. 6-20 I’m moving my funds to another broker. I make good on promises. The promise of excellent customer service by Templeton meant nothing besides chops to the manager who started this snowball of disappointment who brashly claimed “ released on schedule sit, where’s my raise? Granted it’s not huggggeeee money but I’m sure you’ve lost a few others and it adds up. Since you’re responsive but not held responsible let them know upstream that the person who really blew it was the head of testing. Adios.