App Profile: Converge Xperience
Android / Games / Puzzles
Converge Xperience
Installs:
Rating:
1.34
Total Reviews:
29
Top Countries:
PH, SG, AE
< $5k
/mo
< 5k
/mo
Reviews: What People Think About Converge Xperience
Not2soso
Rating: 1/5
I log onto my account and request a SOA. I have had converge for 10 months already. They show Sep, Oct, and Nov, but not December, and no other SOA prior to Sep. They rarely send me a SOA, so I have no idea what payments that I have made have been credited or not. Often it is difficult to make a payment unless you have a SOA to show how much your payment is supposed to be. When I used their chat link, it just gives you useless automated responses that took me right back to my account where the SOA is not. Don’t waste your time. I have some issues with the connection going out sometimes, you just have to wait. I never see a credit on my bill for the time the service is unavailable. There is no way to get support from this company. No idea how they can make you sign a 2 year contract for such a bad service. The only good thing I can say is that I do get a confirmation text when I make a payment, but you still do not know if it is being credited properly.
ccb888
Rating: 1/5
App won’t open. I get a spinning “gear” that goes on forever until I give up. But that’s the case with most customer interfaces of Converge, not just this app. I have a service revision request with open ticket from July of 2020. It’s now March 2021. 🤦🏻♂️
Update. They’ve closed the ticket without resolving it.
jcljoy
Rating: 1/5
This app is not working. I want to pay but it doesnt go through. Kept logging and out of the app because sometimes it will show the due amount, next log in it shows zero amount. I hope you will do something about this.
About Converge Xperience
Converge Xperience is the official Aftersales Self-Service Mobile Application of Converge ICT Solutions, Inc.
Providing solutions to three major concerns: “I want to pay”, “I have a problem” and “I want to change something”.
1. I want to Pay - You can now have a copy of your bill and make a payment!
a. View my Bill: See the summary of the amount to pay, series of your Statement of Accounts that you can download or view via app. You can now see all the bill details in just one page such as plan name, payment due date, previous balance, current bill charges, total amount due, billing period, view bill (SOA, billing history and payment history).
b. PayNow: You can now pay your bills in this app! Paybill will send email and SMS notification of the payment done.
2. I have a problem - Aftersales Self service facilities
a. Technical Support - You can submit a form with auto-creation of ticket feature for all technical concerns like LOS Red Alarm, No Connection, Intermittent and Slow Concern, Modem Related and other concerns.
b. Non Technical Support - You can submit a form with auto-creation of ticket feature for all non-technical concerns like billing and payment related, sales and new application, upgrade, site transfer, reconnection and other concerns.
c. Knowledge Base - a series of answers to your frequently asked questions that will help to solve your concerns.
Providing solutions to three major concerns: “I want to pay”, “I have a problem” and “I want to change something”.
1. I want to Pay - You can now have a copy of your bill and make a payment!
a. View my Bill: See the summary of the amount to pay, series of your Statement of Accounts that you can download or view via app. You can now see all the bill details in just one page such as plan name, payment due date, previous balance, current bill charges, total amount due, billing period, view bill (SOA, billing history and payment history).
b. PayNow: You can now pay your bills in this app! Paybill will send email and SMS notification of the payment done.
2. I have a problem - Aftersales Self service facilities
a. Technical Support - You can submit a form with auto-creation of ticket feature for all technical concerns like LOS Red Alarm, No Connection, Intermittent and Slow Concern, Modem Related and other concerns.
b. Non Technical Support - You can submit a form with auto-creation of ticket feature for all non-technical concerns like billing and payment related, sales and new application, upgrade, site transfer, reconnection and other concerns.
c. Knowledge Base - a series of answers to your frequently asked questions that will help to solve your concerns.
File size: 19075072
Launched countries: USAUCACNFRDEGBITJPKRRUDZAOARATAZBBBYBEBMBRBGCLCOCRHRCZDKDOECEGSVFIGHGRGTHKHUINIDIEILKZKEKWLBLTLUMOMGMYMXNLNZNGNOOMPKPAPEPHPLPTQAROSASGSKSIZAESLKSECHTWTHTNTRUAAEUYUZVEVNBOKHEELVNIPYAFGEIQLYMAMZMMYEBHCYMTRS
Minimum OS version: 9.0
Release Date: 1593414000000
Published by Converge, Inc
Website url: https://convergeict.com/xperienceapp
Publisher country: Philippines
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