App Profile: Spark Driver

rookontherise

Rating: 1/5

For your first few weeks you will receive a very high volume of orders, after they realize you start making more than they’re willing to pay per week they begin to limit the amount of orders you receive as well as “top dollar” orders. They tell you to maintain a 70% acceptance rate or more to receive the best offers but this has not proven to be true. They send out incentives for 12 or more orders but then tell you there just so happens to be low order volume during the duration of the incentive in that zone. I have reached out to customer service and they have no answers. I was making decent money in the beginning but my income has been cut into 1/4 of what I was making when I first started. The delivery range covers millions of people in my city I find it very hard to believe that from one week to the next people just stop needing groceries delivered. Inconsistency in the order volume when the app indicates high volume based on historical data does not make sense. If order volume was low on my device why is it indicating that it was high last week when it clearly shows otherwise. NERD POWER I guess anything to collect funding for their employees leaving us to pick up scraps to keep business going. Your rating is horrible for a reason the developers need to be investigated

dontuse100

Rating: 3/5

You call and talk to customer service and they tell you to delete the app and then reinstall it but nothing gets fixed or better just more verifications that are a huge waste of time they wanna verify in the middle of driving what the heck…. Or you are waiting for a order and nothing will come in so you refresh the app just to find out it froze and then wants you to verify again so you lost money…. Or it freezes while trying to load the order and crashes or freezes and you lose the load I’ve done 1700 orders + and some how can’t get a load the last 3 or four days just shopping with one pickup order I do 10 + orders a day I wait down at Walmart all day and these new people will get a order all the way across town before I get one like that’s crazy I’m the driver that’s been doing this the longest in my area and I’m losing money now cause of this there should be some sort of preference to the drivers doing this for some time I drive 10 to 14 hrs most days 7 days a week and it’s a insult to me when I can’t get a order sitting there but these new drivers are sometimes outta town and get orders I have a lot of great customers that often send complaints my way about other drivers …. We live in a small community and I know a lot of the customers personally a lot of them are not happy with the changes and as for me a driver and being a driver I hope it gets better soon cause I can’t afford to keep this up

Rissbj

Rating: 3/5

Firstly let talk about the tips, I think our driver right is violated by the customers and the app itself I mean Walmart. The contract is an agreed upon price prior to the completion of the orders. Some customer I strongly believe inflate the tips knowing that when they get their order their will remove it to nothing. I call this manipulation and unethical behavior. Next thing is the location. We suggest that the trip to the store be at least fairly covered. Gas is expensive. Some customers have 3 to 4 cars yet they are expecting driver to deliver them without receiving a fair tip. If the delivery is to be free, it should not be covered at the driver’s expenses. We take our job more seriously than a 9 to 5. I personally work up to 15 hours a day sometimes even more. The other thing is the distance and may be the amount of items. Free shipping does not mean workout session for delivery drivers. Some customers exaggerate in the amount of items they order and worse those customers leave in apartments. They do not usually like coming to help carry their own orders when you are doing the back and forth move to satisfy them. On top of that they will discreetly remove the tip your thought you might receive and after all that you get more frustrated. The last updates mess up the order dispatching. We literally do not receive orders at the same rate as when we started. Something need to be done.