App Profile: Verizon My Numbers

Aaron Ciupka

Rating: 2/5

When people call me, it will ring once, then stop, ring again, stop and ring again, 3-5 times. I’m not sure if the app hangs up on them on the first ring and all the customers keep trying to call back, but if that’s the case, this app is making me look like a complete jackass to my customers. Either way, this app is full of issues. Calls drop... Text don’t go through… The user interface isn’t exactly 2022 looking either… feels like I’m using my 2011 Droid 2 again to be honest.. If the iPhone version of the app had a more iPhone style UI for texting and calls, it would be much more appealing to use as well. I’ll keep it for now, but if it’s seen no real improvements in terms of proper functionality by April, I’ll be getting rid of it and changing my review to a 1-Star rating.

ericf83

Rating: 1/5

I am a sole proprietor with an iPhone X and thought this would be a great way to use one cell phone for personal and business calls. I’ve spent thousands in marketing material to advertise the MyNumbers phone number I got. The app itself seems fine. The only problem is, the call service has been extremely unreliable. Dropped calls, horrible audio quality, and calls that never ring through. I even lost a client because they couldn’t reach me. Meanwhile, my main personal number can make and take calls just fine. I called Verizon for help and they told me someone would call back within 24 to 48 hours. No one ever called. I went to my local Verizon store and no one there had ever even heard of this app or the service! Their recommendation was to upgrade to the latest iPhone and to port the number to a new plan. Only problem is they couldn’t port the number from within Verizon! They had to call their own customer support and the recommendation was to port my number out to Google Voice for a couple of days and then port it back to Verizon under a new plan. Ridiculous! If you’re a small business owner, do yourself a favor and get a business plan from the beginning. This has become a nightmare from a business standpoint. Verizon, please...you have to figure this out!

JTCTRT13

Rating: 1/5

I’ve literally never written a negative review for any app or service I’ve had in my life but felt I had to warn others. First, after having this to have a separate number for work, I realized after a few months of not using, I got a text welcoming me to My Numbers. This seemed weird since I had it for months. I clicked to all to realize that all of my information (texts, call log, etc.) had been erased. After being in with tech support for nearly 2 hours, they had no idea why this happened and apologized but couldn’t get back any of my data or client communications. I decided to give it another try and made 2 other work calls to clients. The calls cut out 8+ times, making me look so ridiculous to the clients (one of whom had an initial telehealth appointment) that I had to call from my home phone, blocking my number. Nearly 2 years of paying for a service that I lost the information from 2 clients who it initially worked with and then nearly lost the other 2 clients because of how annoying and unprofessional it was. Don’t give yourself the expensive headache!