App Profile: Hydro Ottawa

Hydro Ottawa’s app works as a personal energy advisor by providing residential customers with
relevant, timely and personal insights related to their electricity account including electricity usage
and power outage information. The appliance specific electricity usage profiles allow residential
customers to begin to understand where, when and how much electricity they are using and how
they can better manage their consumption. Comparisons to similar homes in the neighbourhood
provide residential customers with a benchmark for behavioural change.

Hydro Ottawa is an electricity distribution company that safely and reliably delivers electricity to
more than 328,000 customers in the City of Ottawa and the Village of Casselman. The essence
of Hydro Ottawa’s business strategy is to put the customer at the centre of everything we do, and
that starts with understanding what’s important to our customers in an evolving energy landscape.
We strive to create a more effortless and engaging customer experience, and to provide a broad
range of services to help our customers manage their energy consumption and costs.