App Profile: BigDish – Restaurant Discounts

Gwashey

Rating: 5/5

Super awesome deals and really easy to use. It really helps me get reservations for all the hard to get restaurants I've been dying to try.

neosonick

Rating: 2/5

I’ve been using BigDish for quite some time now. I love how the restaurants recognize and treat you as a BigDish customer, even actually reserving tables under your name. Until two bad experiences happened recently that changed my perception of this amazing platform. I’ve booked two separate reservations to El Chupacabra and Pura Vida for ‘Cinco de Mayo’—one at 6:00pm and another at 7:30pm. My colleagues, friends, and I showed up on time on both reservations. However, the two restaurants claimed they didn’t receive my reservations and therefore they wouldn’t give me a table and give the discount. I even insisted that I got both the confirmation e-mail and the SMS and that I have the codes. The manager at El Chupacabra courteously still gave me a table and honored the discount. But, the people at Pura Vida messed it all up to the point that they didn’t honor the booked 50% off (gave a lower 30% instead) and even erroneously charged my credit card for horrendously huge amount. Now, I have to deal with the erroneous transaction with my card-issuing bank. Very exhausting and frustrating! The cause of all these could be rooted from the lack of coordination of BigDish and their restaurant partners. After being contacted by BigDish’s customer support, there has been no mutually favorable resolution at this time. One thing’s for sure—we won’t be using their platform anytime soon and won’t be recommending it to our network and others. The low rating stays until a concrete resolution suffices. Sorry.

miichellecobb

Rating: 5/5

Bigdish channeled my inner foodie self. Bookings are hassle free and the discounts are super solid!! :)