App Profile: Georgia Power

CPAPH

Rating: 1/5

I absolutely agree with Timothy. There is no way one can use this trash app. They have made it where you cannot go to a payment center/office because they have closed them all; yet the stupid app they put out doesn’t work properly. When the inconvenience of going to other payment spots; there’s normally a fee in order to pay your bill. REALLY???????? A well established huge company like Ga Power unleashing this trash app. All this money they charge for their product. I dislike Ga Power anyway out of all my bills. I cannot even rate this app with one star. Better yet, does anyone read the reviews? Evidently not because it hasn’t been fixed. App stating it has a new look, he’ll forget look. How about making it work Ga Power. How about that. I have been meaning to leave a review awhile ago but never made the time but just recently tried to use it again and same result. I try to download the app onto my phone like my other service providers but why? Thought it would be fixed by now. Take some of that money and hire some real techs. Thanks

yvvgdrhh

Rating: 1/5

Whether paying your bill online or via the mobile app, it is difficult to pay your bill. You are allowed to enter all your information and a message would appear indicating that your session has timed out and to close the window. I closed the window and tried several more times with the same message appearing. If you call to pay over the phone, Ga Power charges a $2.25 fee and the office is closed on the weekends. If you pay via a retail store, there is a fee. I should not have to pay a fee to pay a bill. When you are finally able to get through and pay your bill, the company is not equipped to send you an email confirming your payment like most other small or large companies. This has been an issue for sometime now, so I tried to set up autopay and could not set up until my balance was paid. Go figure..how can I pay my balance if the online option is faulty. It should not be difficult to pay a bill and the company is too big to have these issues.

Timothy052280

Rating: 1/5

This app is absolute garbage. I do not usually review apps, but this one frustrates me so endlessly, that I need to let somebody know. Did anyone even bother to try testing before rolling it out? You can login and five seconds later or every time you change a page it says you need to login again. I gave up on trying to make my payment through the app, the soon as you click on make a payment and choose your payment option it says that the session has timed out. How can a session time out in less than eight seconds? Then the App will lock when you use the back button to try to re-enter your card information again. I have never had an app that was more frustrating to use than this one. The developer should be absolutely ashamed, As should Georgia power, such a huge company rolling out something as subpar is this.