Clarus OnCall

After using the after hours app and seeing continuous improvements my office added the Clarus call management software during office hours. It has dramatically improved the efficiency with which our staff handle patient calls and they love it. Our administrator can easily monitor call volume and task completion in real time and there have been no patient complaints to date.

I never would have thought that an automated system could handle the complex way my practice takes call, but Clarus proved me wrong! The ability to respond to patients quickly and efficiently through various forms of communication while protecting our personal phone numbers has been great for my practice. We have also been able to utilize midlevels more by routing calls to them and then they escalate to a physician easily if needed. Not to mention, the team at Clarus is quick and responsive to any changes we might need to make.

Once we learned how to use the application which was only a matter of a few calls we have found this to be vastly superior to a human answering service. The patient leaves a short message and usually we choose the option which calls them straight back but there’s also the option to text the patient or call the patient later. And it does not reveal my cell phone number. There is also an excellent archive and all calls a date and time stamped and we have a record of when we responded.