Service Autopilot

Started the job when I were using this app. App started off as great in March 2025. As of May 2025, glitches out. If I have the app open, but I am using other apps, when I go back to the service auto pilot app, it goes completely blank. I would have to then turn off the app, close it out and then reopen it and re-sign in so continue doing my job. Become very annoying to do that several times, I’m sorry a dozen times a day. Also, it started glitching out with every other work I do. Wanted me to sync my information quickly. When all I did was close out the app and reopen it. Then when I was trying to do certain jobs and I would sign into the job and go to sign out, it wouldn’t sign me out completely because I’m going to my next job, it would tell me that I’m still logged in on my last job. Definitely some improvements are needed, but the size the app, closing out by itself, or needing to be closed out, signing me in and out of jobs than not signing me in and out of the job that I need to do,it doesn’t stop. It needs a lot of service as well.

I just started working for this company about 2 1/2 weeks ago, they use service auto pilot to check in and out of locations where we do jobs at. Since having to use this app every night I work for this company I at least have to download it maybe 3 to 5 times a week, SMH. Please get the glitches out of this app so I don’t have to keep downloading it every night, that I am on a job. It’s ridiculous.

Online sign-up was easy. We tried the software out for several months, and don't have any particular complaints about the product itself. We ultimately decided to end our subscription due to it not being a good fit for our company at the time. Canceling was immensely frustrating. There's no way to end your subscription either in-app or online; you have to call-in to customer service, which we did. By the way, the "click-to-subscribe, call to cancel" subscription model is illegal according to the FTC. Then, 4 months later, I discovered that Service Autopilot had continued billing us. Again, we called to cancel, and requested a refund for those 4 months. That didn't cut it for Service Autopilot. They requested another phone call so that they could again receive "verbal confirmation of your (cancellation) request," for "security reasons." Of course, at this point we'd already given them such at least twice. They also demanded that we fill out and return a cancellation form, though they were seemingly incapable of sending it to our simple gmail address. The form never got sent, but thankfully the billing was stopped. We still haven't gotten our due refund. Every time I get close, the customer service agent assigned to my ticket ghosts me. I will be soon serving Service Autopilot papers, out of principal. Shame on this company for it's deceptive, abusive, and parasitic actions against the small businesses of America. I'll see you in court.