App Profile: BDO Digital Banking

CMAbell

Rating: 1/5

UPDATE - BDO has 2 apps, BDO Online and this BDO Digital Banking. I contacted them about this. They said that BDO online app is the new and improved version of the BDO digital banking. I don’t understand why they have 2 apps. This just causes so much confusion. Anyway, I tried BDO Online app and I am now able to do banking transactions using my phone. I just have to reset my password. Caution - password for BDO online app will not reflect on the BDO website, so you have to maintain 2 passwords. Again, why? Anyway, at least I am now able to manage my account with my phone. Hope this helps. I live in the US and I rely on this app so much to manage my account. Although it needs a lot of improvement, it was working fine for me before the 7/27 update. Now, I cannot even login. It’s always giving me “transaction not allowed” error. BDO rep said to change my phones date/time setting to automatic. My phone has always been set up that way. So no … that is not the fix for the error!! For now, I am just using the website to access my account. BDO, PLEASE FIX YOUR APP!!! Is someone even looking at the complaints posted by your customers??? And please… do not implement any updates unless you have fully tested them!! So frustrating!!

Donskieeeee

Rating: 1/5

BDO online banking is one of the most disappointing apps I have ever used. I downloaded the app with high hopes of conveniently accessing my bank account while in the US, but I have never been able to sign in successfully since I downloaded it. Every time I try the app just keeps giving me error messages, which is extremely frustrating. It's unbelievable that BDO, being one of the biggest banks in the Philippines, has such a terrible online banking service. The app is a piece of garbage and useless. I have tried everything, from resetting my password to reinstalling the app, but nothing seems to work It's as if the developers didn't even bother testing it before releasing it to the public. I cannot believe that a bank of such magnitude cannot provide a decent online banking experience. It's a complete waste of time, and I wouldn't recommend it to anyone. I will be closing my account with BDO and moving to a bank with a better online banking system.

Bbvvfdddfghh

Rating: 1/5

This is the worst banking ap I ever used. Once I create password and user name it’s only good for 2 weeks then I’m forced to “update” my information. The app tells me I can’t log into my bank unless I update to latest version yet I already have the latest version and there’s no way to update it. This app is a huge headache and it’s extremely frustrating having to change my passwords every couple weeks. If you choose to use face scan or fingerprint to log in it won’t let you save your option, it gets deleted every time you login. When I call customer support to ask why I can’t access my account they tell me to delete the ap and re-download but it never works. I have to re-set my entire account and create a whole new account that is only valid for 3-14 days before BDO decides to lock me out again. Terrible banking experience!