Cedars-Sinai Connect

The doctors don’t know how to submit a prescription properly so that you can fill your needed medications. They’ll tell you “it’s not covered by insurance” but your insurance actually does cover it, it’s just that they submit the prescription incorrectly so that insurance won’t cover it. Avoid Dr. Lee-Kit at all costs, she specifically is a terrible doctor with horrible bedside manner. She’s rude, unhelpful, and doesn’t care to build rapport even though her job is literally supposed to be caring for people. There’s no way to get ahold of the doctor, you can only message the care team and they are so incompetent and can’t complete the most basic of tasks!!! Even the care team doesn’t respond. When you really need help they take days respond to your messages. Try calling their phone number and you’ll be on hold for 3 hours!!!! I’ve lost all respect for Cedars-Sinai. They are far from the world class hospital they think they are. So many doctors with 1-star ratings.

I was hopeful that this app would be another way to view a doctor while my PCP is booked - however this app is not it. While I had no problem getting a same day virtual appointment with a physician, following up with the doctor as instructed by him was. During my visit my doctor asked me to follow up with him if I did not have a scheduler call me to set up an imaging appointment but the only way to contact him to let him know that I did not receive a call is through a generic chat with assistants that said that they would “relay the message.” It’s been over a week now and I have not heard back from anyone. This is extremely disappointing. The regular “CS” app has the option where you can message your physician directly and that they (or their staff) must reply back to you within 48 hours. This CS Connect app apparently does not have the same rules around basic patient turn around times. This experience is definitely turning me off to using this service and switching providers in general.

I could not register my insurance because it wasn’t listed in the insurance drop-down list. I tried many times to find a way to register, to no avail. After trying for 11 hours I finally found a way to continue without insurance. I was able to have a video call within minutes of scheduling an immediate call. The doctor told me to go straight to the ED. It is too bad I had to wait 11 hours to know how serious my condition is. This app may have caused serious health consequences because I wasn’t able to seek treatment earlier. Please get it fixed and train Customer Service how to use it. They made many mistakes when talking to me: