App Profile: SoftBCom Service Desk Mobile

Automated business processes of your company going mobile. All objects are now available to users their mobiles or tablets: tasks, requests, inquiries, approvals, letters, comments, files.
– No-code
– Drag and drop
– Comments
– Phone and address recognition
– Offline mode
– Push notifications
– Geolocation

One app for different user roles:

MOBILE SOLUTION FOR DISTRIBUTED TEAMS
Brings together all the colleagues within a business process:
– Support experts working from out of the office
– Engineers in the field
– People in multi-office structures
– Service teams

Open requests can be processed and monitored from anywhere:
– Prompt registration of new requests
– Change of status, of the person in charge, etc.
– Notification of any changes and activities
– Context search
– Receiving and updating of key information
– Creating tasks within the request solution

MOBILE CLIENT FOR TEAM LEADERS AND TOP MANAGERS
A full-fledged leader’s workplace
– Provides access to corporate info
– Participation in multi-step approvals
– Initiation and approval of applications and tasks
– Comments on decisions
– Monitoring
– Performance control
– Escalation

MOBILE CLIENT FOR CUSTOMERS
A supporting communication channel
– Registration of new requests
– Additional info from service divisions through comments
– Access to knowledge base
– Tracking of request processing progress
– Confirmation and resumption of request processing
– Feedback upon request completion