App Profile: Zendesk Chat
Android / Games / Puzzles
Zendesk Chat
Installs:
Rating:
4.54
Total Reviews:
742
Top Countries:
US, TR, BR
< $5k
/mo
< 5k
/mo
Reviews: What People Think About Zendesk Chat
Jackie 48393
Rating: 5/5
I use Zopim/Zendesk on two of my four websites. I really like its simplicity to use. I wish they offered the ability to change colors of the the chat box to match websites.
hates algorithms
Rating: 2/5
I find the app to be inconsistent in usability and lacking the features I would expect from chat communication. It will log me out without telling me - so a built in feature that notifies you before logging out would help. Also, logging back in is a struggle- sometime it won’t accept my correct login credentials. I’ve had to delete and redownload it to test why it’s not working properly many times. When inside a chat with a customer, the ability to view details about the customer/viewing history are hidden - it would be nice to see everything on screen in the chat. In general, it feels old and out of date. I’ve never seen any updates to this app’s features or visuals, and I’ve been using Zendesk for YEARS. Let’s get some attention put here please.
Chris2008-2
Rating: 1/5
Links aren’t clickable anymore in the user navigation. I have to copy and paste now to see where the user is. Fix this!
About Zendesk Chat
Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The iPhone & iPad app provides many of the great features available on the web dashboard.
Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app.
Benefits of using the app:
- On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View
- Encourage better agent collaboration on the go with agent-to-agent chats
- Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support
- Manage, monitor, and reply to visitor conversations from anywhere
- Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off
- Improve agent response time and reduce typing time with the shortcuts feature
- See who's online on your website in real-time and engage with new leads on your website
- Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor
Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app.
Benefits of using the app:
- On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View
- Encourage better agent collaboration on the go with agent-to-agent chats
- Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support
- Manage, monitor, and reply to visitor conversations from anywhere
- Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off
- Improve agent response time and reduce typing time with the shortcuts feature
- See who's online on your website in real-time and engage with new leads on your website
- Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor
File size: 48432128
Launched countries: USAUCAFRDEGBITRUARBRBGCLCOCZDKFIGRINIDIEILMYMXNLNOPTROSGSKESSECHTHTRAECNJPKRDZAOATAZBBBYBEBMCRHRDOECEGSVGHGTHKHUKZKEKWLBLTLUMOMGNZNGOMPKPAPEPHPLQASASIZALKTWTNUAUYUZVEVNBOEELVNIPYKHMZYEBHCYMTBJBFCGJOLAMLSNTZUGZW
Minimum OS version: 13.0
Release Date: 1344380172000
Published by Zendesk
Website url: https://www.zendesk.com/chat
Publisher country: US
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