App Profile: MyInfinity Touch

DargoBruno

Rating: 1/5

After spending a considerable amount of money for a new Carrier system, the best available from Carrier, I was at first pleasantly surprised with the Touch thermostat that came with the system. The pleasant part of that did not last long. I had to quit using my Nest thermostat to go with this one and this app. Unfortunately, this thermostat does not work very well. The problem is all appear to be software-based. Changing the temperature temporarily is not nearly as easy as it is with a Nest thermostat. When I make a temporary temperature change with this thermostat, it never seems to work correctly afterwards. One would think that it would pick up on the schedule where it left off, but it always seems to have problems. After using it for nearly 2 months now, it appears to just randomly pick some portion of the schedule and go from there. There is no reason this thermostat not function properly. I am very disappointed with Carrier for not putting any effort into making this thermostat function properly. I need to upgrade another system in my house and I’m not sure that I want to go with another Carrier system simply because their thermostat is so bad. I would highly recommend trying one of these really bad thermostats in your home before spending the money for one of Carrier’s high end systems. Hopefully Carrier will address the problems with their thermostats.

tbocr

Rating: 3/5

The app is just ok. I haven’t had any major issues that I couldn’t work thru on my own. There a couple of issues I wish would be fixed/changed: 1) when you make a change a to the schedule or temp via the app. The change will not execute on the thermostat unless you click into the menu and then click back- like a “done” button but your literally changing pages to execute the change you just made. This is the biggest complaint. I had 2 WiFi Honeywell thermostats and when you changes anything via the app - the change was made in the wall unit simultaneously. No done button, no changing pages. Carrier needs to fix this. 2) I now have 3 carrier WiFi thermostats. The way the app handles/ lists multiple locations is bad. First, when you open the app, whatever location you have listed first on the MyInfinitytouch website is what will show when you the app. Unfortunately for me that location was is the least used thermostat, but I installed it 2 yrs ago so it was first. If you multiple locations, when open the app - the app should first show the locations from which to choose...OR carrier should allow to change the order in which the locations appear on the MyInfinitytouch website. The way it is now is terrible.

Manuelito1gg

Rating: 5/5

We just replaced our furnace and a/c with the latest Carrier model, the top model of the Infinity series that includes this Infinity Touch Thermostat that also works with this app. I have read the reviews for this app (good and bad ones) so I was skeptical about it. After a week of using this app in daily basis I decided to write this app review. For me has worked great (not issues at all since the first day it started running in my iPhone 11 Pro Max) with the latest iOS 14.2) it does exactly what the wall panel does, it is like a second wall panel but in your phone. It was very intuitive. I can control the furnace, humidifier and a/c very simple. I can create schedules and modify them easily. It also works fine with my Alexa system. The 2 remarks I have is that this app only works in landscape mode but I got used to and the second remark is that the registration web-site wasn’t responding when I tried to register my thermostat, I had to try 5 different times until the website finally worked. Before I had a similar Carrier system from 2000 that was controlled with a Smart Honeywell Thermostat (from 2017) that worked very well too.