App Profile: Navy Federal Credit Union

Android / Games / Puzzles

Navy Federal Credit Union

Installs:

Rating:

4.89

Total Reviews:

813.53k

Top Countries:

US, NG, JP

< $5k

/mo

100k

/mo

Reviews: What People Think About Navy Federal Credit Union

Stacypsmith

Rating: 5/5

I don’t know what i would have done without everyone from navy fed that helped me during this time. On 8/21 a fraudulent charge was made on my PayPal account. Paypal REFUSED to give me a refund even after multiple inquiries. So i had to contact navy federal. Every person i talked to was doing everything they could to help me. When i called they couldn’t see the transaction because it had not posted from paypal to my account. So they asked if i wanted to create a new checking account (because my paypal was connected to my checking) and they said it would possibly stop the transaction from posting and you wont have to worry about someone having access to that information. I did so. They transferred everything from one account to the other. During all this, they were kind to ease my worries. They reassured me that if it did process that they would get my money back. Unfortunately, i had a pending paycheck coming in on my old checking account and right when it posted to my account... PayPal processed the transaction. Literally within seconds of each other. This happened at 10pm last night 8/24. I immediately called nfcu and they sent me an unauthorized transaction form. I filled it out and sent it right back a few minutes later. This morning i had checked my account and my funds were BACK in my account! If it wasn’t for everyone that helped me at nfcu i would’ve lost my money. I learned a good lesson and I will NEVER use PayPal again.

seagal ben

Rating: 5/5

It was a very bad experience for me with a female Unprofessional Customer Service support at duty yesterday and tonight, they just talked to you like somewhat!!. I had an issue on one of my ACH payments client account which I requested a proper review on it as for the client was claiming most payments was on hold by my bank but Navy already deducted those payments from my account. To my surprise when explaining to this customer service representative, she wasn’t sure of what information was on the account but only to accused me of talking over her and she rejected my request for a supervisor on duty! Not only that, she went farther to put a note on my account so that no other representative person would assist me at anytime. Tonight I called again to confirm same account status and the representative that picked up call was just so rude that she didn’t want to talk to me and did mention that there was a note on my account that she had to reject my request due to the note… but at the end, she accepted my request after asking her so many why questions and i thought she later realized that she was doing the wrong thing by behaving inappropriately to me as a customer of Navy Federal.

Rachel3911

Rating: 3/5

I love NFCU and have used the bank and app for over a decade. It’s January 2025 and the most recent update is just plain awful. The pending transactions list no longer shows the running balance total. The transfers for some weird reason flipped the “to” and “from” and I’ve transferred money incorrectly several times (fortunately between my own accounts and there is no limit on transfers so I just quickly transfer it in the opposite direction). On the credit card side, i have KNOWN pending transactions that do not appear. I will see them and they will go away right before posting. The credit card side no longer allows you to make payments on pending amounts (I used to be able to pay $50 on the CC and immediately transfer from my checking to CC; now it will not let you pay that $50 unless it’s below the total posted amount on the CC). My iOS notifications are duplicated (every notification for every account and card comes in twice, and I was panicking that people were swiping my card twice before I realized it was just a trash update). My husband is also having issues with the new app so I know it’s not just my decide. Other recent reviews here in the App Store show many people with issues with this update. Please roll it back this update or restore the items we loved about the prior version!!!!

About Navy Federal Credit Union

Bank easy with the Navy Federal mobile app! With a great look and feel, we’ve made the mobile app easier to find information on your accounts and transactions. Breeze through payments, transfers, and check deposits with just a few taps. Quickly sign-in using Touch ID®, Face ID®. Apply for new accounts, become a member, or find your closest ATM or branch.

Features:

• Safe and Secure. Access your accounts 24 hours a day.
• Pay people using Zelle® or member to member transfers.
• Move money between your accounts.
• Deposit checks without visiting a branch or ATM.
• View scheduled transactions, including pending deposits, upcoming transfers, and bill payments.
• Make payments to Navy Federal consumer loans, mortgages and credit cards, or to other companies via Bill Pay.
• Apply for new credit cards, auto loans or personal loans, or become a Navy Federal member.
• View and manage statements.
• Manage your credit or debit cards, including activating cards, signing up for purchase notifications, or freezing misplaced cards.
• Security tips and management of your username and password.
• Find the nearest branch or ATM.
• View rates and info on our loans and savings products.
• Read timely articles to help educate and plan your financial life.

To sign in to mobile banking, use your Navy Federal username and password. If you are not a member, apply now using the app or call us at 1-888-842-6328 or 1-703-255-8837.

As always, if you have any issues with our app, you can call us at 1-888-842-6328 or 1-703-255-8837, or reach us via Twitter at @NavyFederalHelp.

Federally insured by NCUA.

iPhone®, iPod Touch® and iPad® are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Message and data rates may apply.

Continued use of GPS running in the background can dramatically decrease battery life.

File size: 145468416

Launched countries: USAUCACNFRDEGBITJPKRRUARATBEBRBGCLCOCRHRCZDKDOECEGSVFIGRGTHKHUINIDIEILKZKEKWLBLTLUMOMGMYMXNLNZNOPKPAPEPHPLPTQAROSASGSKSIZAESLKSECHTWTHTNTRAEUYVEVNEELVNIPYMTJOMLSNUG

Minimum OS version: 16.0

Release Date: 1273253913000

Published by Navy Federal Credit Union

Website url: https://www.navyfederal.org/services/mobile-online-banking.html

Publisher country: US

App Profile: Navy Federal Credit Union

USAA Mobile

Self - Credit Builder

Regions Mobile

BankMobile Vibe

CitiManager – Corporate Cards

PenFed Mobile

Ava: Build Credit History Fast

MILITARY STAR® Mobile

Found: Business Banking

Nav Business Financial Health