App Profile: LOOP: Equitable auto insurance

krazykris$$!

Rating: 2/5

When I got my first quote from them it was very easy to do everything right through the app and they were the cheapest out of everyone, but a couple of weeks later I bought a car for my son and needed a quote to add the new car to my policy but it could not be done through the app, you have to send them a message or email them because there’s also no way to get a hold of them on the phone, you’ll just sit on hold forever, they have an option for an agent to call you back but every time I pressed that option I got hung up on. Finallly I was able to get a quote to add the new car and it was quadruple the amount of any place else’s quotes! Any other changes no matter what they are have to be emailed to them and you have to wait until they respond. I wish more couple be done through the app and I really wish they were cheaper because now I have to change insurance companies. I will say that the gentleman who responded to me regarding my quote was very polite and had good customer service, and even he couldn’t believe the amount of the new quote.

10bre10

Rating: 2/5

Initially the app didn’t allow me to make my second payment as it kept refreshing the payment screen and my policy got canceled so I had to redo the policy and after three days of attempts on the website I finally was able to make the payment on a new policy. Now that I am trying to access the app again it says I’m “not authorized to make the change” when I’m simply trying to log in. Now I’m locked out and can’t use the app so I guess it’s still new and they’re working on the bugs and hopefully get it going as designed. I hope it gets fixed sooner than later.

isiaahwi

Rating: 4/5

Good prices, and the app is going places. Hyperlinks are down at the moment; I’m particularly interested in the tab that tells you the high accident rate routes you can avoid. That will be nice once it’s up. The monitoring is wayyyy over sensitive and frankly you have to drive in an unsafe manner to not get dinged at all. I’ll get 1-2 random dings on my drive for normal driving like curvy roads, steep decline braking, or merging onto high speed roads even if I accelerate super slow. However, it doesn’t impact your score too much and I still remain within .5/10 of perfect on most of my drives so the few arbitrary dings aren’t an end all. App needs a bit more development, and should prob raise the hard accel threshold just a hair for Texas, but this will be an excellent product when finished.