App Profile: Delivered, by Lowe's

Ag7292

Rating: 2/5

The new update has changed the look. It doesn’t crash near as much anymore. It still randomly kicks me and makes me sign back in but it’s a lot better than what was before. My one and only huge complaint is the service details box is hidden behind the arrive button. With Lowe’s on time delivery policy, it’s impossible to view pickup orders or to check if there is Haul aways on stops you haven’t arrived at yet. We have to go in blind.

BroadwayBrittany

Rating: 1/5

I’ve been forced to use this app for my job (call center dispatcher) since March, and the experience has not improved in the slightest. PLEASE make this more user friendly, because I am sick and tired of troubleshooting for drivers who can’t work the app. For example: notes should be in a location that is obvious for the driver to see—I cannot stress how often crucial information is left in the notes only for the drivers to miss it entirely, thus resulting in a failed delivery. The delivery notes should not be at the very bottom, they should be at the top and one of the first things they see. Also, for the love of all that is holy, PLEASE make it easier to switch between accounts. All you have to do is have a simple “log out” or “switch user” button, and that alone would speed up the process by so much for us who are stuck logging into multiple driver’s accounts and helping close stops out. Additionally, it continues to be an issue of drivers having issues with info transferring over into the Lowe’s portal—they’ll close stuff out on their end, but nothing comes through on ours. Just…please fix this app. I’m begging you. I’m sick of dealing with this broken excuse for a delivery app day after day. There’s plenty more problems, but I don’t have the energy to go into them. Just fix this mess.

XPO log

Rating: 1/5

Horrible app always freezing and lagging. Doesn’t have a map with the deliveries and since it is controlled by lowes the store can promise whatever delivery time they want to customers making our job 10 times harder. They will schedule a delivery in the morning and you will drive by 4 others just to get to that 1 stop that they promised the delivery time for. The app always kicks users out and deletes all progress done on route now today 3/2/22 I have not been able to get my route on the app at all because it keeps saying there was a problem which just made me more frustrated and decided to delete and will be going off the loading tickets given to me in the morning load out and will continue to do so until the app is fixed. I have written to corporate and IT as well and if not fixed by end of week XPO Logistics will pull contract.