App Profile: Digital Invea

Porky the Pug

Rating: 3/5

First, I would like to say that I was very happy with doing what I needed virtually without having to go to the embassy in-person. This app is a good start to convenient customer service, but the interface leaves a lot to be desired. One thing I noticed is that there is a “save and continue later” option, but when you return back to it at a later point, it won’t let you review/ edit what you have entered before you continue from where you left off, so you have to gather your documents first and do everything in one sitting. I didn’t realize this fast enough so I had to start multiple applications, which leads me to my second issue. The app won’t let you delete any application that you started working on but did not complete/ submit. Although I successfully completed and submitted an application and it was processed within 3 weeks (which is phenomenal), the app will not let me delete the ones I no longer need. Anyways, keep up the good work!!!

KalJerGe

Rating: 1/5

This app is very helpful if used properly. Unfortunately tho we are dealing with yet another corrupt and incompetent government system that is literally stealing money in broad daylight. Apparently, if you don’t have a green card you aren’t eligible to get your Ethiopian passport renewed. YES I’m not kidding! The irony is that they ask you to fill out a form and every step seems normal then you make a payment of either $350 or $450 depending on your choice. Then comes the punch in the gut they will send you an email the next day saying your form is incomplete, because you need to provide your green card information. So if you don’t have a green card apparently you are not eligible to get a passport renewal yes you read that right! It’s a complete joke on citizens that reside in the United States without being a green card holder. Why do you charge people money first and then ask for the green card requirement! They tell you to get a support letter from the embassy which is a joke since they don’t respond to email or phone calls. THIS IS A STATE SPONSORED CORRUPTION DESIGNED NOT TO HELP CITIZENS BUT STEAL THEIR MONEY IN A BROAD DAYLIGHT! People if you are not a Green Card holder please be very aware do not complete the payment you will never see your money again and you will not get any support letter from the embassy. It’s a spider web of corruption! Absolutely pathetic service!

cryptoabiy

Rating: 4/5

I was looking for renewing my passport and find out this app is faster way to make it happen. I would like to appreciate everyone involved in this way to be happen. I do have some reflection and suggestions below. Since the service fee is 100$ I was expected the passport will come back within 3 days like DHL or fedex shipments internationally. I hope the embassy fix the speed sooner. I like how easy steps to do it but I want to suggest the developers to generate tracking numbers or link to follow up the status of the renewal. They text me it is accepted and will come back to me but I have no idea when it will be here. If it has tracking number or link I know everything about my passport. If this way announced to the people on media I believe many people will use this. Thanks 🙏