App Profile: ESPORTA FITNESS

Japandy

Rating: 3/5

After every visit I receive a notification from the app to rate my visit, so I open my phone via the notification, but I’m taken to a screen that says, “you have no messages, which is confusing, and I have to hunt around to find the place to rate my visit, which, strangely, is right back in the messages page. If you want me to rate my visit, please make it easy. Also, it would be great if I could leave a comment when I rate my visit. I have more concerns and compliments than just 1) whether the place was clean and 2) whether the front desk experience was good.

Dave Enderton

Rating: 3/5

First of all I enjoy the gym a lot. There are so many amenities that I honestly don’t even think I would use all of them if I had the time. But in regards to the app all I really do it scan the membership ID when I go in. My only complaint about the app at the website is that there is no way to access my monthly receipts for the monthly subscription. The closest I can get to it is to have the gym print out an invoice off all my payments. There’s is a receipt tab but nothing shows up so that would be nice.

melmai

Rating: 1/5

Before LA Fitness started renaming some gyms Esporta the app was so great I defaulted to it instead of the other gym chain I also belong to. As a traveler the app would gelocate me anywhere and within a couple of clicks at most have me adding classes to my calendar. Now the app zooms in on gyms hundreds of miles away (either the location I signed up at or some random spot I was a few weeks ago). Meanwhile there is a pin showing where I actually am, but the app is nonetheless aggressively zooming in on some distant city. If I can manage to wrench it over to where I actually am by typing in the current city I now have to additionally choose which brand of gym, LA Fitness or Esporta. Pick the wrong one and the map is blank. The developers really couldn't have just made this part a single screen and written the name of the gym above the address? App is such a pain now I dread trying to use it, and I used to brag to people that this was my favorite gym chain in large part because of the app.