App Profile: GA El Dorado Royale

juni.guerrero

Rating: 2/5

I’m really disappointed in this app. For the glory of the resort, the app does not hold the same level. For a 5 day stay (day 3 of 5) this app may be helpful 25% of the time. Thus far, I have not been able to send a message or make a request SUCCESSFULLY on the first attempt - at all. Always says “timeout, try again” The other incredibly frustrating prob is the virtual map. Would be awesome to have a pdf map on the app. The virtual one seems exciting because you hold it up in front of you and it tells you where things are in that direction. However it’s super sensitive that it’s almost impossible to use. What it needs is an option to select an area of place to go and have it guide you through how to walk to it (or suggest to you to get a shuttle ride. Has lots of room for potential, but listening to the guests is the only way to make this app as bomb as your resort.

Ackfeld

Rating: 2/5

The app has a lot of features that would be fantastic to use. However, we cannot ever get one to go through on either of our phones. It keeps saying message failed. Try again. It seems to time out while trying to send a message. However, sometimes room service gets the request and sometimes they do not so we would send the request in and then have to call room service anyway to make sure they got it. Frustrating for us and the employees.

JohannJoseph

Rating: 1/5

Barely usable app that doesn’t match the friendliness and beauty of the resort. Everyone refers you to the app, but the app doesn’t actually do anything it’s supposed to do well. Navigating it is maddening, which some pages refusing to load until you force quit and reload the app. Good luck going back a page if you need to back out. 5 out of 6 times, the UI doesn’t scale properly when navigating backwards, resulting in touchable items hidden from screen (forcing another restart). Many of the pictures advertising events look interesting, but when you click on them, you realize the app just takes you to the same image, just larger (with no additional information). Worst of all, the “schedule of activities” makes you swipe all the way from Saturday (on the far right) to Sunday (on the far left) to see the following week’s activities (which is completely counterintuitive.