App Profile: UPS Access Point

Av8rCJ

Rating: 3/5

I hope the developer Caesars I need to hear the option of being able to use an infrared scanner instead of using the camera on devices

10111--22

Rating: 1/5

We had a UPS driver come to our address and we have security camera video showing him give information to a neighbor that we have a lawsuit against for harassment about our car being covered which he said was “even” covered and associated it with my wife and made fun of her for doing it, which is gender based harassment as gender is a protected characteristic in California so the guy broke the law. UPS refuses to agree and has banned our address because they said they’re afraid of drivers coming to our address and getting in trouble from our security camera. We said they shouldn’t do anything wrong then and they banned us. We’re not even allowed to go to the access point. They actually want us to go to what they call a permanent will call location, which has no public access other than people who are banned and it’s where the driver is located. The driver also clearly had sided with the neighbor who is a harasser and called him, bro in the videos, and then did not deliver the package which he clearly intended on doing and only making fun of us in our own driveway which is how a cold predator would act. The UPS driver somehow had access to my UPS account himself and reschedule my delivery without my consent and said that the customer did it because he was using my account. I’ve explained this to attorneys and they find it very alarming that drivers even have access to people‘s accounts. I wonder what this access point app even does?!

Bryonjul

Rating: 1/5

The app has never been great, but the latest version is terrible. Scanner works when it wants to or you have to back out and try again. There is delay between the multiple screens you have to click through to get just one package signed in. If someone drops off two or three packages, expect your business to halt for 5 minutes and your actual paying customers to get annoyed as you. My employees have become so frustrated with it, sometimes they don’t even bother scanning it in and just let the driver deal with it. We are seriously considering dropping the whole Access Point as it has been a net negative for us.