App Profile: WellStar Online Care

Over 65 and staying home

Rating: 5/5

I tried to use the service the other day to avoid going to an urgent care. I knew the wait time would be long, and I don’t have a problem with that given the Coronavirus situation and the drain on the healthcare system. My complaint/question is how, after waiting for 4 hours and going from 24 patients ahead of me to just 1—-and then suddenly the numbers started rising. When it got to 8, I was so frustrated, I just gave up. Again, it wasn’t the wait, it was the number of patients getting ahead of me. Do they look at your symptoms and put people ahead who seem more urgent? Love the idea of this, but would like to better understand how this works.

Cool 340 Tristan awesome

Rating: 2/5

We choose virtual health apps and tele docs because of the convenience, right? Well this is anything but. The process to download, login and set up an account was a breeze. Choosing a provider, and even the wait for the provider was super convenient. The doctor was awesome. Exactly as expected. However, no where during this process was I told that the turn around time for the prescriptions being sent to the pharmacy WAS 12 HOURS! We use these apps to get the relief we need, quickly and without the fuss. But what good are they if you have to wait 12 HOURS for a prescription to even be called in? Crazy town. The support ladies were nice, but other than “escalate this to someone” they aren’t helpful. You’re just expected to wait. I could have gone to urgent care 6 times over in the amount of time I’ve waited for my prescription to be called in. My pharmacy is as baffled as I am. Unacceptable. This is broken.

SLPSings

Rating: 5/5

I am a hospital employee in the rehab department and a mom of 3 who just came down with mastitis over the weekend. I can’t say enough how grateful I am for Dr. Ingrid Mixter and for being able to talk to a provider today! My other doctors are so overwhelmed with patients that I would have had to wait for treatment and miss work when we’re already short staffed or go to our ER for treatment. I am relieved that I can pick up my prescriptions and get better so I can be there for my own job tomorrow. Thank you for taking care of me!