App Profile: FLASHD

cococo fab

Rating: 5/5

The make up artist and hair stylist were so professional and worked with me to achieve my desired looks and were professional. Will be using for all my upcoming events!! Highly recommend!

thatsallthankyou

Rating: 1/5

I used this app for hair & make up for my birthday. My hair appointment was never confirmed, in-fact the status never changed anything at all beyond the pending status it was in from the initial booking. I have no one I was able to contact about this, the app’s communication center would only send my text messages to the person who was booked for make-up only. To make matter more confusing a billing error occurred, and the owner of the company reached out to clear that up… naturally I would check prices to verify I was being charged correctly…when I did this I found that the website lists different pricing completely, when I asked about this she immediately got defensive in tone and said that I should have seen her other higher prices in the app so her website doesn’t matter. I then said her her, well the pricing difference is confusing - to which she interrupted and said “Awwww” - I also politely said “I’m sure you can understand from a consumer this feels like I’m being tricked” and received another “Awwww”. I won’t use this service again, as I feel this exchange was very disingenuous and borderline condescending.

rfhshn

Rating: 1/5

I booked hair and make up for my engagement photos. I noticed a few days before the appointment it still said “pending”. I wrote to customer service and they said not to worry, I would be assigned a team. The day before, it was still pending so I wrote again to make sure everything was on track, no response. I wrote again the day of and still, no response. So, my plan for hair and makeup for my engagement photos fell through and they never even notified me. Plus, they still have my payment, no one from customer service is getting back to me.