App Profile: Highmark Blue Shield $pending

Weblogic1

Rating: 2/5

This should have been made easier to use. In this today’s world every company try to achieve single sign for users into their account. But here app is asking to create separate password. It took me multiple tries to understand how to create account in app. Investment account could have more details like filters to see how out funds doing in different time frames.

Cluster $&@?

Rating: 1/5

This is a terrible app. First, in order to sign up, I had to create a different password than the one that is used for the original Highmark app to view claims. I also had to call to figure out that for some reason, you have to add “1” at the end of your password in order to sign up. I have no idea why Highmark and the app developers thought it would be better, easier, or more convenient to have 2 separate apps when there used to be only one. Updates should make things more efficient instead of more difficult. I also got a bill from December but I cannot access the previous year through this app. It is more difficult and confusing to pay claims as well. Furthermore, to make matters worse, the computer website is equally confusing, inefficient and complicated.

disguestyet again

Rating: 1/5

OMG! I have never struggled so much using an app in my life. Too many problems to list here. The latest is a claim I manually entered was denied. No explanation why. Tried to call customer service number listed on the HM app but office is only open during biz hours. I can’t schedule his next appointment until this bill is paid so he cannot get the care he needs. Even though my HSA money is supposed to be mine it obviously isn’t. As usual here’s another insurance company getting in the way of people who are trying to take care of themselves and their families. Highmark - roll back your website to last year’s version and scrap your mobile app and this HSA app. Then fire app developers and the leaders who decided it would be an improvement for customers! Shame on you!!!