UScellular™ – My Account

I’ve been a member for over 25 years now and in that time its sad to see how much customer service has gone down. At least 8 times out of 10 I’ve had some kind of issue with them and just recently had a problem with trying to talk with them about my bill and they became upset and told me not to interrupt them and then ignored me when I was trying to explain what happened. Also they are supposed to be treating customers with respect and trying to help us as customers especially when we’re the ones paying them so they can continue running their company and without us there wouldn’t be a us cellular. It’s really sad to see how much customer care and service has gone down from when they were a start up company and I should know because I was one of they first customers. But sadly it seems that many companies have fallen to the wayside in there customer service and support. They hire more overseas employees instead of us employees as well and half the time I can’t understand what there saying because there English is so bad as well and there not properly trained. Overall if I could go elsewhere I would right now but I’m stuck because I’m financing my iPhone but then again it seems no matter where you go now a days we have the same issues which is frustrating and sad. So I just try and avoid contacting them as much as possible and use there automated system whenever I can. 😠👎👎👎

I just want to say that I have had the most pleasant experience with Us Cellular over the past 3 years. They have amazing customer service which is a rarity in today’s time with cell companies. Us Cellular still genuinely cares about their customers. I also always had reception (even middle of nowhere Nebraska) and all across the country while I traveled. I unfortunately had to change companies when I moved to Colorado (even tho I was still getting exceptional service, but it was roaming). I can guarantee that I will definitely jump back on board with them when they expand to Colorado. Thank you Us Cellular for still caring about your customers. Please don’t ever change that.

The App is extremely SLOOOOOW even after this latest update. “Thank You for your patience”…. Ahhhh NOPE none left. The app doesn’t load or if it loads to the home page I can tap “manage devices” to see the previous message thanking me for my PATIENCE and then its blank-empty page after it used the last thread of patience I had. 5G phone~ paying for 5G services on 4 devices and none of us have 5G anything. We constantly have 1-2 LTE bars, dropped calls~ no internet or we lose connection. Btw thanks for messing my taxes up cauz service dropped repeatedly. I will be transferring all my lines to another company that actually has 5G & we get what we pay for. Such a shame that the A1 company I loved for 18yrs has fell into the dumpster in the last 1 & 1/2 yrs. I will also be looking into a claim for a refund of services I didn’t receive & fraudulent guarantees that you have 5G services just to sell a phone with your 5G SIM card for a profit. Don’t blame “Rona” either… get your act together and make good on services n products being offered n sold. You are losing the battle with many many customers and you won’t be able to get us back. So Goodbye bad service and I’m excited for a reliable company taking on my acct, better rates, and getting what I’m paying for.