App Profile: Customer Connections

The rise in telemarketing and SPAM calls has lead to consumers rejecting more and more business calls. Both prospects and consumers prefer texting a business at their leisure instead of calling. Now you can enable texting on your main business phone number and increase prospect-to-customer conversion ratio.

Customer Connections also includes a Photo with Purchase feature that texts customers a picture at time of purchase. A picture is worth a thousand words and preserving their happy moment with your business increases customer loyalty. We automatically post the photo to your business Facebook page, which adds great 'social proof' content. Then, we increase your reach to prospects by asking customers to share the happy photo of their purchase with friends and family.

In addition, Customer Connections grows online reviews. 95% of shoppers read online reviews before buying, 93% of consumers use reviews to determine if a business is good or bad. Online reviews are a significant source of Local SEO. Therefore, your business must have a system to consistently grow reviews.