App Profile: PhotoSquared photo wall tiles

trishgeek

Rating: 5/5

The price is better than other similar apps and the editing and purchasing process was pretty painless. I really enjoy the auto correct feature for the photos — it makes most of them really pop. Some of the photos it messes with the eyes so you can’t use it but for the most part it enhances the photo. Will update once I receive the photos.

Tneyoung

Rating: 1/5

#1 The shipment took 11 days when they claimed it typically takes only 3-5 days. #2 When asked about this time issue, the person responded as if first it was none of their business for this shipping delay, then followed up with another lie in a separate email stating that they contacted UPS to upgrade the shipping process, and claimed that it WILL NOT show up in the UPS system. #3 When asked about this “shipping change”, UPS rep said it never had happened since it did not show up in their system. Indeed, the delivery time did not change after all. What should have been a surprise gift for a friend is now delivered to nobody. I read some comments about the quality of the photos and it seemed that most of them are positive, so it is sad that in my case nobody actually get to witness it. If it wasn’t the “3-5 days”, I wouldn’t choose the normal shipping route. And I feel sorry for whomever get these art work done because the part of the team being lousy and dishonest degraded their work significantly. One last thing the app told me was don’t ever ask for refund because again, the delivery is none of our business no matter what we said online such as “3-5 days”. So please be aware, if it takes say more than a month for you to see the product, it’s also none of their business. To conclude, I won’t use their service anymore cuz I’m scared. There’re way more companies like this one, good luck PhotoSquared.

Marlijo

Rating: 2/5

First, the app worked perfectly for me. It was very user friendly and I enjoyed being able to edit my photos. Production and shipping were extremely fast - I placed my order on a Saturday and had my photos on Tuesday. Unfortunately, there were three flawed/damaged photos in my shipment. I immediately emailed PhotoSquared (you cannot call them - no phone number - very frustrating) with photos of the damaged photos highlighting the damage/flaws. Their customer service team responded by email requesting my original photos and offering to reprint the photos. I was pleased by their quick response and their commitment to making it right. My reprinted photos arrived. Two were perfect. The other two had damage to them to include a chipped corner and white specs floating in the middle of the other. I’ve reached out to their customer service team again (by email - again, no phone number - extremely frustrating) reporting the damage with photos of the damaged photos and am awaiting a response. Overall, the app is great. However, I’m disappointed with the final product. Two tries at printing with damaged photos in both groups. Great app, but please work on your quality control. And please consider having a phone number for customers to call.