App Profile: Envision Credit Union

EricksonJoaquin

Rating: 5/5

The update that Envision did to their app has definitely made the app so much better. It is simple to use and the layout is extremely easy to understand. If I had to point out any issues with this app it would probably be with how long notifications take for checking account withdraws. For my other bank apps, it normally takes less than a minute for me to receive a notification for withdraws. However, with this app, a notification could take upwards to a day. Other than that, it is a great app. The notification thing isn’t a necessity.

girl that came from suntrust

Rating: 1/5

When I deposited my check into the account it has taken more than three days to appear in my account and it’s been more than five days and it is not available. So now I am occurring late charges and overdraft charges due to problems on the end of this bank due to neglect of their services they promised when I switched banks. I feel like I’ve made a mistake switching banks. In a short timeframe I’ve had more mistakes than I have then the last bank that I’ve had for two years since I’ve moved here. They promise you a lot but do not follow through. For instants I had a false charge or an in accurate account because they did not write down my account number accurately for me when I went to use my checking account paying a bill so that cost me money as well. I had to call the bank and have it fixed and I told them exactly what was on there I took a picture and they realize they made a mistake and did not offer to do anything about it. I should not even have given them a star at all. I will be addressing the newest issue about depositing my recent check. I have never had a problem like this or it occur more than once.

MsMousiemouse

Rating: 1/5

App still has a ways to go despite how good the physical institution is. Their app still has too many limits and forces one to actually go to their web browser to complete banking. Their app “just” takes care of the “most basic” banking. But, it’s definitely doable in an app to do complete banking, First Commerce allows full banking through their app. So, it’s doable. Why bother having an app if you have to do partial banking on a web browser. It’s just “taking” up space and memory. The recent update was “better” so to speak but still has not reached its full potential. Probably why I have become a “full” Envision member. Not to mention, when you call the bank asking questions about features of the “app” and their employees “guess” at answer to get rid of the call, wasting the members time by not “finding out” to answer knowledgeable.