App Profile: Local Services ads by Google

AshCedar1234

Rating: 2/5

I love the idea of being able to use an app to keep track of calls that come in, and for months I never had any issues…But ever since this most recent update, I have had nothing but problems with the app. First it wouldn’t connect to my ad account, then it was blank…no data nothing…for weeks. Then finally today a call came in and I was notified. But the app will not load anything. I tried uninstalling the app and reinstalling…still nothing…For a tech company that is so large and can manipulate small businesses call volume significantly to drive up a higher profit margin…you would think the app would work.

the clearner man

Rating: 5/5

I really love, enjoy and appreciate this app so much! I basically left my job to start a office/house cleaning business and didn’t know exactly how to get enough clients to stay in business, but I sincerely thank God for for connecting me with a pest control business owner who introduced me to the local service ad. He said they were about to give up the office space they were using and started working out of their home, but local service ads came to the rescue and instantly they started getting many business. I took his word and tried it out and never regretted once. I’m so grateful for this app. The customer service is very helpful, just like any other customer service, there is a wait time when you call but ones they answer the call, they are very helpful. When they say Google Guaranteed, they really mean it. They make sure your business appear at the very top! I would highly recommend this app, if you have a small business and want more customers or a just starting out and checking out your options. As long as you understand your business and can communicate your services and cost clearly to customers, you will close the deal most of the time.

dude14456778

Rating: 1/5

The service and the app are terrible. My first problem with the app was the size was to large for my phone. Support suggested I use a pc, can’t make it up. I found a way to resize it. then I couldn’t save anything because the save button is the same white color as the background so if you’re having trouble saving anything, just start tapping all over the screen. they tell you you can pause and unpause your business listings anytime you want which is true what they don’t tell you is it takes up to 48 hours before your ad becomes live again, so what is the point of using the pause and unpause button? my very first lead was for $40. When they told me it would be 15 on average. For a call out of my service area and for a service I don’t provide. I disputed it was rejected. I had to call them and spend another 30 minutes on the phone with them and they told me they would have people look at it in three weeks. I finally got an email saying they agree with me and they will refund the money in 40 days. they get to hold my $40 for 61 days that’s ridiculous.